Privacy Policy

At Shahi Dorbar, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.shahidorbarbd.com (the "Website").

By accessing or using our Website, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use the Website.

Scope and Purpose

This Privacy Policy applies to all users of our Website, including customers, visitors, and registered account holders. We collect and use your personal information to:

• Process orders and deliver products.
• Communicate order updates, offers, and service information.
• Improve user experience and website functionality.
• Comply with legal obligations under the Consumer Rights Protection Act, 2009, and Digital Security Act, 2018 of Bangladesh.

Information We Collect

A. Information You Provide Directly

When you interact with Shahi Dorbar, we may collect:

• Personal Information: Full name, phone number, email address, shipping/billing address.
• Account Information: Username, password, and preferences.
• Payment Information: Mobile financial service (MFS) details, debit/credit card data (processed securely via third-party payment gateways).
• Communications: Messages or feedback submitted through our contact forms or customer service channels.

B. Information Collected Automatically

When you browse our website, we may collect:

• Device information: IP address, browser type, operating system.
• Usage data: Pages visited, time spent, and referring URLs.
• Cookies and tracking technologies: Used to personalize your experience and remember your preferences (see Section 6).

C. Information from Third Parties

We may receive limited information from:

• Payment service providers (to confirm transactions).
• Delivery partners (for order tracking and confirmation).
• Marketing or analytics tools (to improve our advertising and service performance).

How We Use Your Information

Your information is used for the following purposes:

• Order Processing: To confirm, fulfill, and deliver your purchases.
• Customer Support: To respond to your inquiries and resolve issues.
• Marketing Communication: To send you promotions, newsletters, or updates (you can opt out anytime).
• Website Improvement: To enhance usability, speed, and security.
• Legal Compliance: To comply with laws, respond to lawful requests, or prevent fraud.

We never sell, rent, or share your personal information with unauthorized third parties.

Sharing and Disclosure

We may share your data only with trusted entities necessary to provide our services:

• Delivery Partners: For order delivery and tracking.
• Payment Processors: To securely process online transactions.
• IT and Support Providers: For website hosting, maintenance, and analytics.
• Law Enforcement: When required by law or court order under Bangladeshi regulations.

All partners are contractually obligated to maintain data confidentiality and use information only for the agreed purposes.

Data Retention

• We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Bangladeshi law.
• After that, information is securely deleted or anonymized.
• If you wish to close your account or request deletion of your data, please contact our support team (see Section 10).

Cookies and Tracking Technologies

• Cookies are small files stored on your device to enhance browsing experience.
• We use cookies for:
  • Remembering user login details.
  • Analyzing website traffic and performance.
  • Personalizing content and offers.
• You can control or delete cookies through your browser settings, but some website features may not function properly if you disable them.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure, including:

• SSL (Secure Socket Layer) encryption.
• Secure payment gateways (SSLCommerz, bKash, Nagad, Rocket, etc.).
• Regular system audits and restricted access to sensitive data.

However, please note that no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection.

Your Rights

Under Bangladeshi law, you have the following rights:

• Access: You can request a copy of your personal data held by us.
• Correction: You can request updates or corrections to inaccurate data.
• Deletion: You can request deletion of your data (subject to legal or transactional requirements).
• Opt-out: You can unsubscribe from promotional communications at any time.

To exercise these rights, please contact our Data Protection Officer (see Section 10).

Children's Privacy

• Our website is not intended for individuals under 18 years of age.
• We do not knowingly collect personal data from minors. If we become aware that a child has provided information, we will delete it immediately.