Terms & Conditions

Welcome to Shahi Dorbar (the "Website"), operated by Shahi Dorbar ("we," "our," or "us"). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

• Customer / User / You: Any individual or entity visiting, using, or purchasing from Shahi Dorbar.
• Products: All food and grocery items offered for sale on our website.
• Website: www.shahidorbarbd.com or any of its subdomains or mobile applications.
• Order: A purchase request placed by a customer via the website.

Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement under the laws of Bangladesh to use our website and make purchases. By using this website, you represent that you meet this requirement.

Account Registration

• You may need to create an account to place orders.
• You are responsible for maintaining the confidentiality of your account information and password.
• Shahi Dorbar reserves the right to suspend or terminate any account suspected of fraudulent or unlawful activity.

Product Information

• Shahi Dorbar strives to ensure that all product information, descriptions, and prices are accurate.
• However, minor variations may occur due to differences in packaging, seasonal availability, or human error.
• We reserve the right to correct any inaccuracies or update product details without prior notice.

Pricing and Payment

• All prices are listed in Bangladeshi Taka (BDT) and include applicable Value Added Tax (VAT) unless stated otherwise.
• We accept online payments through secure gateways and Cash on Delivery (COD) where available.
• Shahi Dorbar reserves the right to cancel any order if payment is not received or verified.

Order Confirmation and Cancellation

• Upon placing an order, you will receive an acknowledgment email.
• Your order is confirmed once payment is received (for prepaid orders) or once it is dispatched (for COD).
• Shahi Dorbar reserves the right to cancel any order due to unavailability of products, pricing errors, or fraudulent activity.
• Customers may cancel an order before it is dispatched by contacting customer service.

Delivery Policy

• We deliver across whole areas in Bangladesh.
• Delivery times may vary depending on location, product availability, and logistics.
• Any estimated delivery time is approximate and not guaranteed.
• Customers must provide accurate delivery addresses. Shahi Dorbar will not be responsible for delivery failures due to incorrect information.

Return and Refund Policy

• We accept returns for damaged, defective, or wrong products only.
• Customers must notify us within 24 hours of receiving such items.
• Refunds or replacements will be processed after verification.
• Perishable goods and opened items are not eligible for return unless proven defective.
• Refunds will be issued through the original payment method within 7–10 business days.

Use of Website

• You agree not to misuse the website or engage in fraudulent, abusive, or illegal activities.
• You must not attempt to hack, modify, or disrupt our website or servers.
• Content on this website, including text, images, and logos, is the property of Shahi Dorbar and may not be used without permission.

Privacy Policy

Your personal data is collected and processed in accordance with the Digital Security Act 2018, Consumer Rights Protection Act 2009, and other applicable laws of Bangladesh.

Please review our Privacy Policy for more information on how we handle your data.

Limitation of Liability

• Shahi Dorbar shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
• Our total liability for any claim shall not exceed the amount paid for the product in question.

Intellectual Property

All content on this website — including logos, brand names, product images, and text — is protected under copyright and trademark laws of Bangladesh. Unauthorized use may result in legal action.

Force Majeure

Shahi Dorbar shall not be held liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, political unrest, strikes, or technical failures.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh.
• Any disputes shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

Changes to Terms

Shahi Dorbar reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised terms.